1. Quality assurance
2. Multi-currency payment ( RMB / USD / EUR) & Multi Payment team: T/T, L/C at sight....
3. Cheap shipment costs, Rich container package & Fast shipment:
Raygoo group cooperated with many shipping company many years, which can get the cheapest ocean freight with latest shipping date, even whole shipping tracking.
4. Long-term spare parts support:
Since 2015, in order to effectively solve our customers spare parts demand, we built a spare parts department, which get high speaking feedback from our clients.
5. Long-term technical service support:
We have a professional technical team which provide technical support for our domestic or oversea clients. If clients have some technical problems which can't deal with it by self, we can provide video support or door to door support.
6. Door and door service:
Till now, we can support door and door assembling service if they can't assemble it when container arrived in some countries,such as Philippines, Zimbabwe, Mozambique, Kenya, Cambodia, Indonesia.... If the quantity is large, even can provide engineer indoor support.
7. Rich brands:
As we worked on construction machines more than 15 years, which already build nice strategic relationship with world brand company for competitive price and quality support.
Q: What is your delivery time?
A: For standard machine, the delivery time is Within 25-35 days after receiving the down payment.It also depends on the models and the quantity of your order.
In peak season,the production may take longer.
Q: What is the payment term?
A: Normally we accept L/C, or T/T 30% down payment, balance to be paid against BL copy and loading pictures.
Q: What color can I choose?
A: There are Yellow, Red, Blue, Black, White, Orange,and Green. We can customize the color when you order more.
Q: What kind of service can I get from you? How can I get spare parts?
A: We have 1 year warranty for each brand new machine, within 1 year, if any parts broken because of quality issues, the new parts would be sent to you free of charge by DHL, within 7 working days. Besides of the warranty policy, our professional after-sales team responds quickly to any kind of using problems, replacement parts supply could be guaranteed for a life time.